Customer Feedback

Tax Return Online Services is solely managed by Karen Butler FCCA, a Fellow Member of the Association of Chartered Certified Accountants . The business was established in 2003 and incorporated on 1st January 2009. Karen has been working in Accountancy since 1988 and worked her way up to a senior accountancy position for a global company working in London.

Karen was trained in London by a professional accountancy college. The aim of the business is to provide a low cost professional personal Accountancy service to the small incorporated business owner, the self employed & the individual tax payer. On site visits are available for local clients.

Please see an example of our customer feedback;

Also to say thank you for all your hard work and updates on this situation. You are a fantastic accountant and have a great team. Hope we can all go back to work soon! Thanks ever so much Bruce Hills
You are a fantastic accountant and have a great team.
Thank you Karen once again for your prompt  & excellent service lets hope for every ones sake things get back to something like normal soon best wishes to you. B Arundel
Thank you Karen once again for your prompt  & excellent service
  Just wanted to say thank you for doing my self-assessment so quickly. My overpaid tax was refunded a couple of days ago.   You have saved me so much stress and money!   Janice Hay
You have saved me so much stress and money!
"I found Karen via a recommendation from a friend and I'm delighted with her services. She has been endlessly patient and helpful in answering my questions, and has made the whole process of sorting out my tax return simple and painless, which would not have been the case if I had tried to do it myself. Her fee is extremely reasonable given the amount of support it includes and the time it saves me - time I can spend working rather than tearing my hair out trying to make sense of it all - and I am delighted to recommend her services."
Anne Wollenberg – Journalist >
"I'm very pleased to have found an accountant who has actually made the process painless, dare I say, a pleasure - unlike my previous experiences with others in your profession. You are a credit (terribly old pun intended)."
Steve, Minehead
"I have been very pleased with your efforts on my behalf and I will be pleased to spread the word around of your excellent business."
Geoffrey from Stockport (retired)
"Karen, As usual you are on the ball, Thank-you very much - its like having your own personal adviser 7 days a week the best thing I ever did was to join your services."
Ron, Cheshire – R.E.D Transport
"Many thanks for your efficient and reasonably priced service. We will certainly be recommending you to others."
Alex & Richard Hughes – Retailer >
"Having recovered from the initial shock of thumbing through my first Self Assessment return, I set about finding an accountant to take away the pain of completing it myself! Thankfully for me, Google returned Online Accountancy Services in its results and within minutes of contacting Karen I had received a very reasonable quote. From then on it was a simple case of providing the requested details to Karen, putting my feet up, and within a couple of days Karen had prepared my accounts and was ready to file my return. No need for my Anadin Extra, and an extremely happy new client for Karen!"
Gavin, Essex > Cotton Web Design
"Karen has been a godsend. Not only has she saved me money, but she has also managed to gently nudge me into doing my accounts when I really, really don't want to. She's so friendly, efficient and nice that my tax returns don't hold any fear for me any more."
Gillian – personal trainer
"Having recently set up a new business i needed expert advice on all my tax affairs and discovered Karen, she was so helpful and really easy to contact and even if the question you wanted to ask seemed stupid she never made you feel like it was. Karen also gives you great practical advice on other business matters such as advertising I intend to use Karen's services for many years to come and would recommend her services to everyone."
Adam Salt, Scotland >
"I used to spend endless hours filling out my tax return, but last year decided it was time I passed this experience on to someone else and thought I’d look online. I found through a search engine and out of all the services I found, this one seemed to be the most personal. Being able to do everything online has made what used to be a painful experience for me extremely simple. From the initial questionnaire, right through to my return being filed,the process was straightforward. Communication and service is second to none and I would highly recommend Tax Return Online Services to anyone who wants to take the pain out of filing returns – I’ll certainly be using their services again this year!"
Jonathan, Surrey
"Karen guided me through the self assessment process in a friendly and efficient manner. I never waited longer than an hour for an email response and the service proved to be great value for money. I wouldn’t hesitate to recommend Karen to my friends and colleagues."
Chris, Web Site Designer, Birmingham
"Karen provides excellent advice and speedy service with all financial matters no matter how small your business is. I would recommend anyone to use her tax return on line services."
Steve, Oxford – First Aid Trainer
"A very fast, friendly and reliable service. Extremely patient and efficient. Would happily recommend to anyone and will not hesitate to use your services again and again."
Matt, Web Retailer – Ireland customer
"When I first engaged Karen I was a little taken aback that she works electronically. However, having now used her for 2 years I have to say that it has proved to work very well. Although email does take a little longer than a telephone conversation, in the long run it is far better as there is no misunderstanding as it's all in front of you in black and white. In addition to this Karen is very responsive; I have rarely had to wait longer than a day for a response. Any queries I have raised have always been looked into and thoroughly explained. I intend to continue using Karen and would recommend her highly."
Yesim & Nanda – Directors of Shenoy Ltd, London
"As a young professional looking to start up my own business, I was inexperienced in dealing with the Inland Revenue and their numerous and mundane forms. However, thankfully I was put in touch with Tax Return Online Services by a Colleague who strongly recommended the service that they provided. The information I received from Online Services was excellent and Karen always promptly replied to my frequent queries. I would have no hesitation in recommending Online Services to any friends or family requiring professional Accountancy assistance."
Grant, Director GMK Surveyors, Glasgow
"A very impressive, reliable and professional service with no nonsense advice and a very prompt response to emails."
Rob, Bracknell – Web Retailer
"Karen has always been prompt, very efficient and helpful dealing with Self Assessment returns."
Simon, Musician -Wandsworth
"Would recommend you to all my friends & colleagues can’t recommend Karen highly enough!!! Very professional and efficient, and you never have to chase her up for anything, she's one step ahead!!! "
Kevin, Somerset – Plasterer

Refund Policy

For online payments taken via the Invoice Payment page, no refunds can be given as payment is only taken after my service has been provided.